| Questions or Issues Originated by/for Divisional Staff: |
Initial Support Contact |
Next Level Support Contact |
| HRS Access (Security) |
| Initial HRS Security Access and Any changes to Security |
PREP |
HRS Help Request Form |
| Student Time Entry and Approval |
PREP |
HRS Help Request Form |
| HRS Forms or Other Questions/Issues |
| HR or Benefits - "How to" assistance |
PREP |
HRS Help Request Form |
| Payroll/Time & Labor - "How to" assistance |
Divisional/Departmental Payroll Coordinator |
HRS Help Request Form |
| Funding "How to" assistance |
UBR |
HRS Help Request Form |
| Unclassified Positions/Jobs |
| Questions regarding summer session, lump sums, overloads, and additional pay |
PREP |
HRS Help Request Form |
| May Multiple Deductions |
PREP |
HRS Help Request Form |
| May Multiple Setup |
PREP |
HRS Help Request Form |
| Transfers |
| Transfers |
PREP |
HRS Help Request Form |
| HRS Report Creation/Support |
| HR, Benefits, Payroll, or Funding - "How to" assistance |
PREP |
HRS Report Request Form |
| HRS/Time Entry |
| Viewing HRS data using the HRS system |
PREP, Payroll Coordinator |
HRS Help Request Form |
| Viewing/Entering Leave Data |
Absence Management/Payroll Coordinator |
HRS Help Request Form |
| Time Entry - for Facility Services, Auxiliary Services, Students, and Student Supervisors |
Divisional/Departmental Payroll Coordinator |
HRS Help Request Form |
| Processing Foreign National International Tax Information using the Glacier System |
| "How to" assistance |
support@online-tax.net |
Service Center KnowledgeBase documents will be available |
| Technical issues |
support@online-tax.net |
Service Center KnowledgeBase documents will be available |
| Funding |
| General Funding (all except student funding) and all direct retros |
UBR |
HRS Help Request Form |
| Student funding |
HRS Help Request Form |
HRS Help Request Form |
