University of Wisconsin–Milwaukee

LifeMatters Brown Bag Lunch Offering - Spring 2015

The Best Place to Work Initiative, in conjunction with Human Resources and the UW-Milwaukee's Employee Assistance Provider (EAP) LifeMatters, is offering a Brown Bag Lunch series over the Fall semester. The programs offered will focus on Developing Interpersonal Skills at Work.

How do I register?

To register for the classes listed below, go to the Brown Bag Lunch Series Calendar. Once at the calendar, click on the desired class by locating the appropriate start date. The details of the class will pop up, click on the Register to this Event link to complete the registration form.

How do I pay?

The Brown Bag Lunch Series programs are FREE for UWM employees to attend.

Communication between the Generations
Wednesday, February 4, 2015
Time: 11:30 am -12:30 pm
Where: Student Union 191

For the first time in history there are four different generations at the workplace. Learn how to value new ideas and embrace the change that each new generation brings. Content includes.

- Understanding generational differences
- Communication across generations
- Closing the generation gap

Customer Service 101
Tuesday, March 10, 2015
Time: 11:30 am -12:30 pm
Where: Student Union 191

Providing good customer service is vital to any organization. Whether your "customer" is external or internal there are proven methods to providing service successfully. Content includes:

- The importance of quality customer service
- Dealing effectively with customers
- Appropriate ways to deal with upset customers
- Building customer service skills

Dealing with difficult personalities
Wednesday, April 8, 2015
Time: 11:30 am -12:30 pm
Where: Student Union 191

The success of an organization is due in large part to the diversity of skills, talents and backgrounds of the people who come together to create a work group. This also means, of course, working with people who have different attitudes, habits and personalities which may be difficult to manage. Content includes:

- Examining your mindset and attitude
- Common personality types
- Strategies for dealing with these personalities

The impact of Learning Styles in the Workplace
Tuesday, May 5, 2015
Time: 11:30 am -12:30 pm
Where: Student Union 191

Our learning styles impacts how we process information in most areas of our work. Knowing one's particular learning style may prevent mistakes, increase productivity and reinforce self-confidence. Content includes:

- The three learning styles
- Characteristics of each
- Challenges of each
- Tips for maximizing learning