Frequently Asked Questions (FAQs)

Who has access to PASS's programs?
How can I sign up for a supplemental instruction or tutoring session?
How much will supplemental instruction or tutoring cost?
Where will the supplemental instruction or tutoring session take place?
Will my professor know that I'm receiving tutoring?
What other services are available at PASS?
What's expected of me at a weekly supplemental instruction or tutoring session?
Will I be tutored individually or in a group?
Will I have to attend tutoring on a regular basis?
What if I have to miss a session?
What are the qualifications of my supplemental instruction leader or tutor?
What can I expect from my supplemental instruction leader or tutor?

Q: Who has access to PASS's programs?
A: All undergraduate students currently enrolled for credit at UWM have access to PASS programs.

Q: How can I sign up for a supplemental instruction or tutoring session?
A: Simply click on the Make an Appointment link or stop by Bolton 180.

Q: How much will supplemental instruction or tutoring cost?
A: All services provided by PASS, including supplemental instruction, walk-in tutoring, and online tutoring, are free to currently enrolled UWM students.

Q: Where will the supplemental instruction or tutoring session take place?
A: All PASS supplemental instruction and tutoring takes place in our centers or online. Most likely, you'll meet your supplemental instruction leader or tutor either in Bolton 120, Library East Wing, or in the Library WB42. But we also tutor in Sandburg c204 and Cunningham Hall. After you sign up for tutoring, you'll be contacted about where to meet. If you have questions or forgot your assigned location, call 414-229-2779 or stop in Bolton 180.

Q: Will my professor know that I'm attending supplemental instruction or tutoring sessions?
A: No. We do not reveal the names of our students to professors or instructors without your permission.

Q: What other services are available at PASS?
A: We have computer labs in Bolton 180 and Library WB42 to help you with your courses. We offer the following software:

  • MS Office
  • Inspiration 7.5
  • SPSS
  • Maple
  • Adobe Creative Suite 1.1
  • Rosetta Stone Language Software:
    • Spanish I
    • Spanish II
    • French I
    • French II
    • German I
    • Italian I
    • Portuguese I
    • Chinese I
    • Japanese I
    • US English (for ESL speakers)
  • LASSI (Learning and Study Strategies Inventory)

Media
We also have media to help you become a better student, such as videos and handouts on time management, note-taking, test preparation, test taking and other study strategies.

Study Groups
We can connect you with other students interested in studying together at the same time and place. Simply fill out a study group application and tell us what subject you'd like to study.

Q: What's expected of me at a weekly supplemental instruction or tutoring session?
A: The best thing you can do to prepare for your supplemental instruction or tutoring session is to attend class regularly and read your textbooks. Your tutor is prepared to help you review the material, not teach it. He or she can review concepts, help you talk through ideas, and ask probing questions. But success is up to you: the more actively you pursue your studies, the more you'll get out of each session.

Bring your books, assignments, and notes to each session. Also, bring any extras like calculators or charts or articles that you may need.

Q: Will I receive tutoring individually or in a group?
A: Tutoring is limited to four people in a group. Group size will vary depending on the time; composition tutoring is always done individually.

Q: Will I have to attend tutoring sessions on a regular basis?
A: Learning is an active process. Tutoring is an active learning strategy. Students who attend tutoring regularly can earn higher grades.

By signing up for weekly tutoring, you're making a commitment to meet your tutor once or twice a week, regardless of whether or not you have immediate questions about the material. Tutors are paid by the session and rely on you to attend each week. If you can't make a session, please contact your tutor or our center (414-229-2779), so that he or she can plan accordingly.

Q: What if I have to miss a session?
A: E-mail your supplemental instruction leader or tutor as soon as possible. If you can't reach your supplemental instruction leader or tutor, call the PASS office at 414-229-2779. A missed session means missed income for your supplemental instruction leader or tutor. Students will be dropped from the program after two unexcused absences.

Q: What are the qualifications of my supplemental instruction leader or tutor?
A: Supplemental instruction leaders and tutors are second-semester sophomores, juniors, seniors, or graduate students. Supplemental instruction leaders and tutors have earned an B+ or better in your course or have "tested out." They have excellent communication skills. They have gone through an interview and have been trained.

Q: What can I expect from my supplemental instruction leader or tutor?
A: They'll be on time and prepared to discuss the material you've planned to work on that week. They'll keep your sessions professional and confidential.

PASS supplemental instruction leaders and tutors are interested in your success and want to help you achieve your academic goals.




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