Customer Service Information

Store Location and Hours

  • The UWM TechStore is located inside the UWM Bookstore in the Student Union.
  • The UWM TechStore shares the same hours as the UWM Bookstore: HOURS

Contact Information

You can contact the UWM TechStore staff:
  • email at uwm-techstore@uwm.edu
  • telephone at 414-229-2842
  • in person at the store during normal operating hours.

Our Customers

Students, faculty, staff and departments of the University of Wisconsin-Milwaukee may purchase from the UWM TechStore. Incoming freshmen, their parents for them, and transfer students may also purchase at the UWM TechStore.

Payment Options

Payment from departments is made using direct charge transactions to approved coding strings.

In-store payment from individuals is made using cash, checks, American Express, Discover, MasterCard, Visa, or Panther Card Gold Account. Online purchases can be made using Visa or MasterCard.

Order Cancellation

To cancel an order, you may either come in person to the UWM TechStore, contact the staff via phone at 414-229-2842, or email UWM TechStore staff at uwm-techstore@uwm.edu.

Please note that once an item is shipped, you can no longer cancel the order and should instead follow the return policy as indicated below.

Returns

All returns require a valid receipt. Credit card returns require the card used for the purchase.

Returns of unopened merchandise will be accepted within 30 days from the date of purchase.

Returns of opened merchandise will be accepted within 30 days from date of purchase and must include all of the undamaged/unmodified components as well as the original packaging. A 10% restocking fee will be levied on such returns.

Returned devices must be unlocked and reset to factory settings. This includes turning off “Find my Mac/iPad” and disconnecting from any cloud services before returning your device.  

Once shipped, custom built Apple computers cannot be returned.

Shipping & Delivery

Personal purchases of Apple and Dell computers may be conveniently picked up at the UWM TechStore. In addition, Dell computers can be shipped directly to an address of your choice.